Fetch Canada | Pet Insurance Review

They raised the rate 23% after the first year for a healthy puppy! Gross!! I spoke with a rep and was informed that if you put in claims, the rate goes up. We looked over mine and she agreed that the dental preventative (removed 11 teeth from a teacup poodle during her spay b/c she's so little and we don't want to put her to sleep for dental work regularly) contributed to the increase even though it was a one off. I asked her to have the underwriters review the notes more clearly and she said it's impossible. They will never review again (so human error means nothing to them). Don't use Fetch - with annual increases this high -won't be worth it in a few years. UPDATE Fetch did get in touch after a few days but it's been a colossal waste of time. I was told that they'd try to get the underwriters to review the policy (and look more closely at the notes as they'd incorrectly deemed my pet has conditions she does not) but couldn't promise anything and alas, they wouldn't review it. So Fetch doesn't take their errors into consideration. Fetch rebranded - they used to be called PETPLAN. Read those reviews to get a more accurate picture of the company, their integrity (lack of), and service before deciding on this company.

Terrible scam! I have 3 dogs and got it for all. Denied claims 🙄 100.00 back on a $300 bill how is that 80% The only thing that was easy was canceling however we will see if my payment still comes out. Scam don't be fooled!

The company has excellent customer service and their app is very straightforward and easy to use. I also find their policies to be reasonably priced and they allegedly cover a lot. However, that’s where the good ends. I can’t stress this enough, they will disagree with your vet on what constitutes a pre existing condition. Let me repeat that- they will disagree with a licensed veterinarian regarding your pets health. I have all correspondence from my vet in email- the clinic even called their belief of a pre existing condition silly. Put away whatever money the policy costs per month and save yourself the headache of dealing with this company.

In my experience THE COMPANY DOES EVERYTHING IT CAN TO NOT COVER MEDICAL CLAIMS THE COMPANY IS ALMOST IMPOSSIBLE TO REACH.. Cannot be reached after their hrs, by phone or chat..the 24/7 chat will not take A cancellation requested.. One must call in-Eastern Time I live in Western Canada. And work during regular day hours. Cannot leave a voicemail to have someone return the call. Very difficult to download claims. One os the most stressful and expensive experience for nothing. Date of experience: November 27, 2023

Excellent customer service. Highly recommend their services.