Fetch Canada | Pet Insurance Review

STAY AWAY FROM THIS COMPANY! I signed up my two cats with this company on Oct agreeing to pay $35 +tax for one and $40 +tax for the other one. On November, the made 6 transactions all with random amounts. When I called to find out the reason no body could explain why these charges appeared on my credit. I also sent an email but they keep saying that the are investigating every time I follow up but the charges never stoped. I am still trying to sort these out but they continue withdrawing money from account and are not even able to stop it while investing for past transactions. The customer service is very useless (long wait time, under trained staff and not being able to solve issues) everything is just a run around while the make fraudulent transactions from my credit car. Look like the company is trying to make all its profits of my card. DO YOURSELF A FAVOR AND SAVE YOURSELF FROM BEING SUBJECT TO FRAUD BY STAYING AWAY FROM FETCH INSURANCE. p.s I would give 0 star if I could. My response to company replay: Funny how you quickly replay to a review but keep ignoring my many emails. Your company is ridiculous and fraudulent . Btw check the single email address that your company has and have one of your bots replay to me and confirm the cancellation of my policy.

If I could give 0 I would I have never been approved for any claims. I canceled all three pets multiple times and still being billed for one of them they they never fix the problem and keep taking my money I have been fighting for over a year and nothing is done and no money back. This is a scam.

We have been with Fetch for both of our dogs for 3 (younger) or 4 (older) years. The premiums have been ticking up annually, but usually manageably. In 2023, they decided to introduce something they have called a "claims surcharge" - essentially a penalty for having used your insurance. It took months of talking to tens of customer service people to figure it out, but we ultimately found out that there are 10%, 20% and 30% penalty tiers based on how many years you have been reimbursed over $250 for. We were in the 20% camp. With a 6 year old dog, 20% of our premium in surcharge is A LOT of money - more money than we were willing to pay on top of the already-sizeable annual premium increase. We were also told that it would take 3 years of claims under $250 to be reduced to the 10% penalty camp. This whole thing seems SUPER SHADY and we have cancelled and are taking our chances with a new insurance company as we can't keep paying hundreds of dollars per month only to get slapped with a "claims surcharge" for ever using the insurance we pay so much for. Hard nope. Do not recommend.

Excellent company to deal with. Very helpful and accommodating. Very pleasant representatives to speak with.

Excellent customer service, response to claim and payout is immediate and efficient.