Fetch Canada | Pet Insurance Review

Amanda Mellow is such an asset to your company. She followed up when we asked. Answered all our questions with no hesitancy. Very thorough in explaining everything. Didn't sound rushed on the phone and made time to discuss all about Fetch. She made us feel comfortable that we made the right choice for our babies.

Been with Fetch for a couple of years. My pups are 4 and 2.5. Price for the 4 year has risen to $1500 a year, healthy dog no issues. My car insurance is cheaper. Every time I submit a claim they find something wrong. Last time I deducted her flea meds from the amount we claimed cause we knew they were not covered, so they deducted them again and did not respond to my request for explanation. They demanded 2 years of past medical records for my 6 month old puppy?? Again this year, asking for medical records for my 4 year old, again! Almost $2200 a year for two dogs, rather put the money away and pay my own costs, I end up paying for it anyway. Sad thing is, I’m an insurance broker!

Joshua Sabado was just great in explaining everything to me

The service was excellent, I wasn't sure what I was asking for when I started but Josh was able to answer the questions I did have and he was very pleasant to work with. I won't be getting my cats until another 2 to 3 months but I want to be prepared.

Too expensive! We have been with Fetch since getting our puppy in 2019 but have decided to cancel our coverage now in 2024. The increases for the past 2 years have been astronomical. In 2024 we were advised our premium was increasing by 44%, putting the premium at over $1k per year. I would understand this for a very old dog who is likely to have health issues, but not for a 5 year old. It's unsustainable to continue with the insurance increasing at this rate. Fortunately, we've never had to use the insurance so I can't comment on that experience, however the website is easy to use and the customer service team reply promptly.