Fetch Canada | Pet Insurance Review

Janelle answered all my questions patiently when I was looking into getting pet insurance through Fetch.

I've been using Fetch (formerly GoPetPlan) for over 12 years with my senior pup and have never had a bad experience.

When Fetch was Petplan- it was amazing, now Fetch has fallen short in my books. My dog (accident prone) has had a handful of insurance claims (when Fetch was still Petplan)- with the last claim being in 2019. My monthly premium went up- totally fair. Today, over three years later I go to submit a claim and see my deductible is now $750 (was $200 with Petplan), with my claim being $600 and my deductible being so high it covers nothing. Fetch has also decided to only cover 70% where as Petplan covered 80%. My dog was attacked and lost half his ear- a complete freak accident - THE REASON WE GET INSURANCE for our pets. When calling and speaking to a representative I was told because of my claim activity they had to pay out over 3% above my premiums and deductibles (over three years ago)… is that not the intent of insurance? With my monthly premiums being $32 x12 months, x3 years, that’s roughly $1100 Fetch has in their pockets and will not be covering any part of my first claim in over three years. Just food for thought. Yes, I should have carefully read the documents when Fetch took over Petplan- however we were assured that nothing would change and coverage would remain the same. Policy holders ensure you are fully reading your new/adjusted contracts with Fetch. Will be switching to a new company without a doubt. Sad to see Petplan go through so many changes yearly with new underwriters etc. I whole heartedly support pet insurance to help provide the best care for our animals, however very disappointed with Fetch.

Was feeling very frustrated by a number of issues recently regarding my long-term policy but Fetch Mgr Regina Blair went above and beyond to address my problems. Thank you so much for your excellent customer service!

Fetch has been a life-saver! I have submitted numerous claims for my pet. All of which have been processed in a timely manner and have been approved without any complications. My English Bulldog has been going though a lot of medical issues, and Fetch has made this burden so much easier.