Fetch Canada | Pet Insurance Review

I was so discouraged and disappointed, already shopping around. In previous times it had been very rough contact with customer service. It took me a few days to get the courage, until I called and got Gina; what a way to WOW a customer, in just one interaction everything was dissipated. Empathy, understanding, listening, patience, all good skills she has. Now, I’m not shopping around anymore. Gina made me feel me and my Leia are in good hands Message to Fetch: I don’t usually leave feedback in any website. But I cannot just skip Gina’s. You have a treasure with you. Do what you have to do, but never lose her. Let Gina train other agents and share the empathy and care she has in her blood. Thank you Gina! You are an amazing person..

I called customer service to change my deductible on my second cat Top Cat to match my first cat. I spoke with Lindsey Farley and it was a very pleasant experience. She listened to my concern and promptly looked in my information and discovered why my deductible was different on Top Cat. It seems my AARP number dropped off at some point. She fixed it and made sure the correction was confirmed. Lindsey was very professional and very pleasant to speak with. She is an asset to Fetch for sure.

Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.

Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.

I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!