Fetch Canada | Pet Insurance Review

Our dog broke his toe and subsequently got a skin infection from the cast. It was a huge relief to have our Fetch pet insurance to help cover these costs. Our only complaint is the lack of transparency for annual increases. Our rate jumped by 56.04% in the second year without warning. Quite a shock.

WORST COMPANY I HAVE EVER HAD TO DEAL WITH EVER!!!! CUSTOMER SERVICE WAS ALWAYS FRIENDLY OVER THE PHONE BUT NEVER ACTUAL DID ANYTHING TO FIX ANY OF THEIR ISSUES. You have to call them over and over and over to get anything done. I waited TWO YEARS FOR THEM TO “merge” my accounts for my animals. Then I couldn’t even sign in and they reset my deductible. Seriously the worst. I called them four times to let them know I couldn’t sign in to my account at all and it was always “okay, I’ll send a message to our IT department and they’ll get back to you TODAY” never did. A week later I’d call to complain again….. same thing over and over… They hide your deductible so you can never see what you’ve paid on it, so KEEP TRACK and be ready to fight them on it!!!!! I’d go ANYWHERE ELSE. I spent three years trying to work it out with these people. THE WORST!!! I’m so rattled. I don’t understand how a company can remain in Production that is so terrible.

I am very happy to have Fetch insurance for my dog. It gave me peace of mind when he got really sick and we needed a help, going though all these expensive diagnostics and treatment, it literally saved my dog's life. I was able easy submit a claim through the app by myself and it took less than 15 days to get approval. Perfect insurance company and very flexible plans.

Justin helped me find the best plan for my cat's needs. He was super thorough, willing to answer any questions I had and went through what exactly I was paying for. Couldn't recommend this service enough.

Honestly I don’t have any complaints about Fetch. Customer service has always been amazing and personable. Submitting claims, is such a simple process on their app. You simply upload invoices followed by Vet notes and it’s instantly reviewed. I’m very happy with the service Fetch provides.