Embrace | Pet Insurance Review

Second time submitting for reimbursement of a claim. First time was terrific,very prompt. This is a wellness claim and I’m very pleased thus far.

There was a two month delay in getting my claims processed. I've been paying for this insurance for a while (about 2 years now) but this was the first time that I actually submitted reimbursement claims for a visit, not a wellness check. When I first tried to follow up via the claims portal, the response was from a claims adjuster. She sent a long e-mail talking about preexisting conditions, which was irrelevant to neither of my claims. I found her communications to be rude and unhelpful. I hope the process for future claims won't be as stressful and aggravating as our experience with that specific person was. *edited per request of Embrace to remove the claim adjuster’s name. I see the response that it takes 30 days normally, but it took over twice as long so I still don’t think that makes it okay.

The representative who assisted me was friendly, patience, and efficient.

Roger kept in touch with me day by day. Roger was concerned if I understood the coverage I was getting. He asked questions about the policy to make sure I was understanding the process. It was so much fun talking to Roger. Roger knowledge was incredible about what is offered for dogs.

Submitting claims is fast and easy. The team is very responsive once they're received as well.