4
out of 5
POSTED: | BY: Heather B
*Updated* Lengthy wait time only to find my claim…
***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**.
Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.
Read more on Trustpilot