Embrace | Pet Insurance Review

Was so easy to submit a claim, and customer service is great if needed. So nice to speak to a person

I am so pleased with Embrace Pet Insurance. I have filed two claims that were addressed promptly and fairly. My dog could not have had the care he received without this policy- worth every penny! I will never have a pet without Embrace.

Embrace filled my claim very quickly and the pet hotline was life saving! The entire process was simple and straightforward

I’m extremely disappointed with the claims process. It took far too long to resolve in my opinion. They don’t tell you that the first claim can take a couple months because they don’t include any weekends or holidays in the amount of time they say they need for reviewing. The lack of communication was unacceptable. I had to take it upon myself to figure out that they needed additional information because no one reached out to inform me. There was no clear guidance, no follow-up, and no sense of urgency from their team. It felt like they didn’t care about my time or the stress the delay caused. A simple call or email would have resolved things much sooner. This experience has been frustrating, and I expected better service. I hope they improve their communication and efficiency for future customers. I am very satisfied with each customer service rep that I have encountered as they were polite and kind with each call I made.

Filing a claim was easy. Review and reimbursement was fast and efficient.