Embrace | Pet Insurance Review

I have been a customer of Embrace for several years with great respect for this company and their caring for your needs and the needs of your pet. I had a dog that became very ill and needed emergency services. This company went above and beyond at 2 am to help resolve funding issues with the hospital to resolve my issue and saved the life of my dog. That friend passed away. We have adopted a 1 year old Shit Zu. He is a patient/customer of Embrace. This breed is well known to have periodic issues with skin issues and he had one minor issue of a skin infection from when he was housed in the shelter. The claims review has now disqualified any future claims that relate to a skin issue as a pre existing condition. I do not believe this is fair for me as a long time customer. I have given this companys information to dozens of people at the vets office, dog parks and other casual conversations. I fear this quality experience from issues in the past will now be in doubt if this bad customer service decision continues and I hope this isnt what the future looks with ongoing claims.

So far can't state whether I really like or dislike. This is my first time submitting a claim

It's so easy to submit claims! I was surprised to receive my reimbursement so fast. I recommend Embrace for your fur babies. It gives you peace of mind.

Ease of making claim The only thing is they don't show for annual visit

Embrace has the most awesome staff and I wish you the very best. The Insurance should be for puppies and kittens, anything older should not apply. They do not cover any or half of preconditions for animals. very disappointed.