Embrace | Pet Insurance Review

My claim was not processed properly until I had to call and the customer service representative realized that the claims processing did not operate as it should have. This whole thing was a nightmare. I couldn’t be more dissatisfied. At least your customer service representative was able to help me, because the rest of you all dropped the ball.

Embrace is always helpful, easy to navigate and responsive. You couldn't ask for a better experience and support for your loving family member

I've had Embrace Pet Insurance for my dog from the day I brought her home, nearly 6 years ago. Fortunately, until recently, I've only used the Wellness Rewards part of her coverage. Embrace has always been prompt with reimbursement for the items covered. Now recently, for the first time since having the policy, I had to file claims under the Accident/Illness coverage. So far, Embrace has been expeditious in completing the claims. One of the claims needed more info, and they immediately communicated that to me. So, knowing Embrace Pet Insurance is working the way it should, and giving me peace of mind, makes me pleased that I selected them for my dog's coverage.

I heard nothing but good about this company but all we get is fights and delays in processing. Very disappointed.

Promptness and communication are great. However, they do not cover most of every vet bill we get. Plus the deductible combined with monthly fees are almost impossible to say it's a good investment, even if there's surgery or annual visits in one calendar year.