Embrace | Pet Insurance Review

If I could leave less than one star I would. I was told this was a great pet insurance company, but they consider normal things such as tartar (which every human and dog has) as 'existing conditions' and do what other insurance companies do - 'deny, delay, defend.' To be clear - the 'pre-existing' conditions were - according to our vet and the surgeon - what are 'normal' conditions, such as having GI upsets from time to time. So, not something like a pre-existing diagnosis for cancer or parvo or anything like that, which would be understandable. PLUS, they wanted to be a 'secondary' insurance carrier. Anyway, I canceled my insurance after a few months! I also told a friend I'd recommended this to, to do the same, but she'd already decided that on her own, because she had the same issues. Terrible!

Great customer service, fast claims processing.

Good afternoon, to whomever may be interested, I am leaving this note letting you know about the poor work, the mockery, the lack of consideration and respect that this insurance gives as its first offer after not covering my pet's consultation after 4 months of waiting, they decide whatever they want. I do not recommend this insurance for people with heart problems because they could have a heart attack. Very poor work with our family. They are good collectors and very bad payers. Sorry, that is my humble opinion. My experience with them is very unpleasant.

So easy to submit a claim and I can submit one in less than 5 minutes.

Thank you for being helpful , caring, and prompt. I will continue to purchase insurance for upcoming dogs. Thank you again.