Embrace | Pet Insurance Review

It should say something about the company when 24% of the reviews are 3-stars or less and 16% are 1-star. It should also tell you something about the company when the annual rate increase is predictable and will be double digits. But if you log in and get a rate quote for your pet you will get a cheaper rate than if you renew. Today's email ping-pong battle with the Embrace Claims Adjuster Manager was an exercise in futility. She kept telling me what information she had access to and refused to acknowledge that someone in the company above her level might have the information. I can't believe that USAA has aligned themselves with this company and actually recommends Embrace's services to their customers. Embrace does not understand the fundamental tenets of customer service and building brand loyalty. The very people that created the problem (Claims) are left to adjudicate the problem? That solution doesn't always work.

I’ve been with Embrace Pet Insurance for three years now, and I couldn’t be happier. I have a beautiful King Charles Cavalier—my boy—and anyone who has one knows they can be high maintenance. Embrace has been consistently supportive, responsive, and easy to work with. One of the things that really gives me confidence is their affiliation with USAA, a company I trust completely. That trust extends to Embrace. I had an issue at one point where a pre-existing condition was incorrectly applied to an injury that wasn’t related. The adjuster, Alexi Z., went above and beyond—she took the time to listen, review additional documentation, and ultimately handled everything professionally and courteously. She truly cared, and it showed. I can’t say enough good things about Embrace. I trust them completely with my boy’s care and peace of mind.

Super quick reimbursement! I have had such great experiences with my Embrace insurance. It’s easy to submit claims on the website and the best is that I get reimbursement very quickly! Highly recommend!

So far (2+yrs) Embrace has compensated every claim I have submitted. I have not had pet insurance before so I can’t say if other are better but for what I pay I get my moneys worth and the peace of mind knowing I won’t go broke if I take my cats to the vet for an emergency is great.

Quick response and solution to issue. Helpful and friendly