Embrace | Pet Insurance Review

This is the first experience with the process of pet insurance and thought it would be a good investment in my pets future and my bank account. The customer service is great and the website is easy to navigate as well as affordable prices. All of those attributes have led to a 5 star review. I've had to unfortunately, submit my first claim. So, we will see how that process transpires. Hopefully another great review will follow this one after this process has concluded.

Great Insurance for pets. Affordable, easy to use, excellent customer services.

The most horrific experience I’ve ever had with any insurance company. (you know that’s saying a lot) When our cat passed, I called Embrace to cancel. “I’ll need some information…” Info given. “Please hold while I pass you on to a special team that can help you.” “Hi how can I help you?” Repeat ALL info. Again. The next day, a survey in my email asking WHY I CANCELLED… BECAUSE OUR CAT DIED. Let’s rub it in, let’s ask again and again, let’s express some fake sympathy with a “special team” that doesn’t know anything and repeats the same questions over and over. Then let’s ask WHY you cancelled insurance on your dead cat. Pay attention people. Just a little. It’s not that hard to get this stuff right. All you have to do is LISTEN. Is there a zero-star option?

With adopted dogs previous records and previous existing conditions are a big question. So far, with our 2 adoptees who went to a Vet upon adoption and cleared for med issues, we've had a positive experience with claims.

The outcome of my recent experience was positive. I had my claims reviewed and after thorough examination of my dogs records they approved them. They have made me feel confident when they review my dogs records