Embrace | Pet Insurance Review

I’ve been with Embrace Pet Insurance for three years now, and I couldn’t be happier. I have a beautiful King Charles Cavalier—my boy—and anyone who has one knows they can be high maintenance. Embrace has been consistently supportive, responsive, and easy to work with. One of the things that really gives me confidence is their affiliation with USAA, a company I trust completely. That trust extends to Embrace. I had an issue at one point where a pre-existing condition was incorrectly applied to an injury that wasn’t related. The adjuster, Alexi Z., went above and beyond—she took the time to listen, review additional documentation, and ultimately handled everything professionally and courteously. She truly cared, and it showed. I can’t say enough good things about Embrace. I trust them completely with my boy’s care and peace of mind.

Super quick reimbursement! I have had such great experiences with my Embrace insurance. It’s easy to submit claims on the website and the best is that I get reimbursement very quickly! Highly recommend!

So far (2+yrs) Embrace has compensated every claim I have submitted. I have not had pet insurance before so I can’t say if other are better but for what I pay I get my moneys worth and the peace of mind knowing I won’t go broke if I take my cats to the vet for an emergency is great.

Quick response and solution to issue. Helpful and friendly

If I could leave less than one star I would. I was told this was a great pet insurance company, but they consider normal things such as tartar (which every human and dog has) as 'existing conditions' and do what other insurance companies do - 'deny, delay, defend.' To be clear - the 'pre-existing' conditions were - according to our vet and the surgeon - what are 'normal' conditions, such as having GI upsets from time to time. So, not something like a pre-existing diagnosis for cancer or parvo or anything like that, which would be understandable. PLUS, they wanted to be a 'secondary' insurance carrier. Anyway, I canceled my insurance after a few months! I also told a friend I'd recommended this to, to do the same, but she'd already decided that on her own, because she had the same issues. Terrible!