Embrace | Pet Insurance Review

With no claims submitted this past year, my monthly rate increased by 50% for the upcoming year. I can't understand why so much of an increase.

Be Careful with this company. Once your dog has a pre-existing condition they try to use it to not pay any claims. My dog had an ear infection and they said that it wasn’t covered because he has dermatitis. Tell me that is not a joke! Spend your money wisely and go with a different animal insurance company. I wish I had! Very unhappy!

Easy to navigate the site, submitting my claim was painless.

I've had two dogs with significant health issues and Embrace covered us - no problems. Direct deposit pay and turnaround is SUPER fast!

It should say something about the company when 24% of the reviews are 3-stars or less and 16% are 1-star. It should also tell you something about the company when the annual rate increase is predictable and will be double digits. But if you log in and get a rate quote for your pet you will get a cheaper rate than if you renew. Today's email ping-pong battle with the Embrace Claims Adjuster Manager was an exercise in futility. She kept telling me what information she had access to and refused to acknowledge that someone in the company above her level might have the information. I can't believe that USAA has aligned themselves with this company and actually recommends Embrace's services to their customers. Embrace does not understand the fundamental tenets of customer service and building brand loyalty. The very people that created the problem (Claims) are left to adjudicate the problem? That solution doesn't always work.