Embrace | Pet Insurance Review

This was at least my 7th or 8th claim for my 2 dogs. I have always found the reimbursement to be fair, the customer service excellent and claims settled in a timely manner. I have recommended Embrace to all my friends with pets. I feel fortunate to have done such a thorough online search that I chose Embrace.

Initially I was pretty frustrated with getting reimbursed, but part of the problem was that my secretary was supposed to handle the claims and told me that I wasn't covered for various things. Once I started dealing with it myself, I did receive reimbursements. My daughter was just married so I've been really busy with other things, but I intend to be more proactive and I'm sure the response will be good. My only frustration would be that the Vet doesn't fill out the paperwork at the time of service so that it can be faxed and then the insurance company's paperwork requirements get to be a bit tedious. Bottom line, though: Nothing is more important than caring for your loved ones... kids and pets included!

This was the first time we have ever submitted a claim with your company. It was completely painless and your customer service was so helpful! Everyone was compassionate, informative and polite. When we spoke to our veterinarian about how impressed we were with Embrace, they imformed us that they have never filled out a simpler form and are going to start recommending your company. Embrace would be a model for our governments health care reform.

The service is very good at Embrace. Every matter is handled with professionalism, kindness and although there was a slight delay, more timely then any human health insurance. I did get an e-mail explaining that there was a delay, and the reason. I consider that excellent service. My veterinarian call me to ask my opinion of Embrace, how it worked and what he could do, if anything, to make sure he was filling out the paperwork correctly. I will follow-up with him to make sure he understands how pleased we are with Embrace.

I have had my 3 Irish Wolfhounds "embraced" for several months now and am very impressed with Embrace's service.They are very thorough, prompt, professional & courteous. My reimbursements have been received and explained quickly. I would highly recommend this Insurance company. So far, we are all very happy with them. Thank you!