Embrace | Pet Insurance Review

I previously used another insurance company but I was quite dissatisfied with their lack of service and difficulty in putting through claims. I reviewed other companies and decided to sign on with Embrace and could not be happier. They have a very high level of customer service and the follow-up is wonderful. I am never left guessing about a claim. I would --and have--recommended Embrace to anyone looking for quality insurance for their furry family members.

Over the years I have enrolled my pets in several pet insurance providers, from better known to lesser known providers. I'll spare the other providers from my opinion of them as I would like to focus solely on the outstanding service provided by Embrace. I have a 2 year old beagle who has been reasonably healthy until lately. She has been vomiting constantly and has not been herself. She had to go through a battery of tests and procedures to determine the root cause of her ailment. As we all know the bills start piling up at that point. After several substantial bills from the local Vet and the emergency Vet hospital I submitted my claims to Embrace using their pre-filled claim form. All I had to do was attach the invoices and fax them over to Embrace. I received email notifications the same day I sent in the claims. Embrace sent me weekly updates letting me know the status of the claims process. Two to three weeks later I received the claim . This was our latest claim experience which was the same as all prior experiences with Embrace. You will not find a better pet insurance provider than Embrace Pet Insurance. I have had numerous pets on no less than 5 different pet insurance providers over the years. Every other provider took quadruple the time to process claims and never lived up to what they claimed to be "covered" ailments. All the other providers looked for excuses not to pay using "breed tendencies" and other creative ways of minimizing claim reimbursemen

received, prompt, courteous service

This is my 2nd claim, paid without any problems or questions. Our greyhound decided our cat's special toy was a snack.Fortunately, it came up with minor intervention from the vet and equally no hassle from Embrace about processing or paying. My first claim was denied initially as pre-existing, but with some follow-up info from the vet was paid promptly. The payment helped a lot as I only had paid $33 on a visit to an emergency clinic. THis particular toy is now closely monitored when the cat is playing with it.

I came to Embrace after dissatisfying experiences with two other pet insurance companies. I was attracted by the flexibility of plans and by the fact that the payments weren't preset by a schedule sheet-but rather by the the actual cost of procedures. What I wasn't expecting was the excellence of the customer service and the speed of payments. More importantly, the amounts reimbursed are usually exactly what I expect-and in some cases higher! Over the last year I have also enjoyed logging on to the Embrace face book page and getting to know the team in charge. They are real pet lovers and the conversation is wonderful. My only complaint is that as Embrace has become bigger it has changed a few things, such as introducing the wellness and the dental savings plan. I liked the earlier versions better, although it does seem that from a business perspective the more recent versions make much more sense and do help keep the overall prices down. I currently have 3 cats insured with Embrace and certainly would recommend Embrace to everyone who wants to insure their pets, and my great experience with Embrace has convinced my vet to let her other clients know about the great service Embrace offers.