Embrace | Pet Insurance Review

I only wish people health insurance was as good as Embrace. My claims are acted on quickly and accurately. In addition, they are explained so that I'm clear what I'm getting and why. Also the Wellness system insures that my cats stay healthy because I am encouraged to get care for them because it doesn't cost so much with a Wellness refund.In sum, I'm glad I found Embrace.

This is the first time we've had pet insurance, and we've only had our kittens a few months. We got Embrace at the recommendation of our vet, and have only had one claim so far for Wellness Visits. (The Wellness add-on is a steal if you know you have vaccines, de-worming, or the like to complete with kittens or puppies. For $149 you get $200 of reimbursement without any deductible, so it's free money. I suspect it's worth it to Embrace because it keeps you doing those well-visit exams and is likely to catch small issues before they turn into major problems.) Anyway, given that you can check the status of your claim on the website, I hardly expected to be sent emails when the claim was received, when it was processed, and a follow-up making sure the check had been received. What great service! Would highly recommend -- the claim process was painless and if anything CS seems to overcommunicate -- a good problem to have.

My husband and are proudly owned by a 20 month old St.Bernard, Sadie Mae.We do not have children, so she is our baby girl.Right before Sadie chose us,I had retired, so I began researching all pet insurance companies. We chose Embrace and we are thrilled with our decision. A few months ago,Sadie was diagnosed with severe hip dysplasia in both hips. She is covered under her Embrace policy and they have paid all claims. Tomorrow, Sadie is going to Cornell University to receive a total hip replacement on one side.If we did not have Embrace,we would have to empty our savings account. We are scared and nervous about Sadie having major surgery and even more concerned about getting her through the 3 month recovery period, but at least we do not have to worry about where the money is coming from. The estimate is 6 to 8 thousand dollars. We recommend Embrace to all of our friends. We tell them they do not want to deny their pets medical care because of the expense. We are also owned by Stella Rose, a Golden Retriever, and Brady Lee, a Shih-Tzu, who are both also covered with Embrace.

Unbelievable service. Quick payment. They even cover congenital defects!!

I am very impressed with Embrace approach to claim reimbursement. Not only they processed our claims in a short amount of time, but when they had a "back-log" of claims during holidays season, they kept following up with us, letting us know they recieved our claims and are working on them. That means a lot to us, just knowing they are not ignoring or forgetting their customers. I haven't had to follow up with them or "chase" after them a single time and I believe this to be a great customer service.