Embrace | Pet Insurance Review

I expect good customer service from a company and I have found that with Embrace,in fact I would rate it excellent. They are always available to answer questions about my insurance and they have processed my claims in a reasonable time frame.Can we transfer this customer service to my health insurance plan..!!

I had shopped for many insurances before signing up with Embrace with my new puppy. I liked the fact that they have a wellness plan which I had signed up for. The reimbursement process is so easy. I recommend this plan to every pet owner out there----customer service is great, discounts for spay/neuter and microchipping is a big plus, you can choose your deductible, and the different plans that you want to participate is each plan year! I recommend it to every pet owner.

I bought Embrace insurance because of the reviews from their customers. The feedback is postive about the insurance, the coverage and customer service. I felt really confident when I purchased the insurance, I found security that my dog would be okay no matter how small or large amount of medical care he needed. Unfortunately I neeeded a large amount of care within the first 5 months after my dog got ran over by a car. Leaving out tons a detail, my claim was first denied than approved. After a little go around, I felt the Embrace Rep. really did care about my dog receiving care. I spoke to several customer care and all where pretty polite even when I was falling apart crying on the phone about my dog's accident. Once the claim was approved I was relieved that my dog could be saved because I could afford to give him the medical care he needed. Without Embrace insurance, I would have no other choice but to put my dog down. Therefore I am thankful for the customer care rep. who worked with me through this hard time. Every since this accident happened, I tell everyone when I am in the vet( alot since the accident) about Embrace, even though the vet pushes another insurance. When I talk to other pet owners I ask them if they have pet insurance, and stress the importance of having them and how Embrace is an idea insurance. When giving my overall rating I would love to give a 10 but I have to be honest, the original denial of the claim was beyond stressful. Therefore I will have t

I appreciate the "Claims Embracers" emails and always being kept informed during the processing of the claim. I am very happy about that and very comfortable with the turn-around time of claims submitted.

My first experience with pet insurance has been with Embrace. I was very hesitant about signing up for it, thinking that it would be a waste of time and money. I assumed that any pet insurance company would say that they would cover something, but when it came down to it, they would find a loophole to not pay. Not Embrace. Our dog, who is only 3 years old, unexpectantly started having problems with her legs. Come to find out, she needed surgery on both of her knees. The Embrace staff could not have been nicer or more efficient. They helped us through the whole claims process and in the end, they paid everything that they said they would. I would recommend Embrace to anyone that would do anything for their pet. For myself, I would never be without pet insurance again bewcause I wqould do anything for my dog's health.