Embrace | Pet Insurance Review

I am extremely happy with Embrace and am so glad I decided to go with them. I like that you're able to choose your own deductible and co-pays (out of choices they give you). Instead of covering a minimum per procedure as most companies seem to do, they cover a percentage. (One company might only cover $800 of Procedure A, but it may cost me $1000 in one place and $1200 somewhere else. Embrace will cover, let's say 90%, so you definitely get more for your money.) I found this much more appealing and advantageous. I've had almost no issue with any of the claims. I don't know what the person who have 3/10 could have had a problem with. A couple of times I forgot to send the correct bill, but was clearly told what I needed to do and everything was taken care of. Their reps are very friendly and helpful, emails are courteous and caring, and I feel as though they truly care. I receive emails of claim notification within 48 hours and checks within a couple of weeks. Cost really varies on the kind of pet you have. I have a neutered, microchipped mixes breed, so it comes to about $50/month, which for my peace of mind is really worth it. He had surgery about a year and a half ago and 90% was covered--I received almost $1000 back. My only regret was that I didn't sign up during the first year I had him. DEFINITELY recommend!

My cat was treated recently for a gastrointestinal problem, and submitting my claim with relevant documentation was a pain-free process, thanks to the timely and efficient communications of the Customer Care Staff. E-Mail messages were well-written and easy to understand, and my questions and requests for clarification received quick and thorough responses. Thank you!

Rating: 10 - excellent service. Claim paid within 2 weeks. Great customer care. Jenna (claims embracer)excellent!!!

I have been very pleased with the customer service and coverage through Embrace. The wellness coverage is a great option and so far are the only claims I have submitted (thankfully my dog has not needed other care yet). The claims were handled promptly and I was given email updates when my claims were received and processed. Any questions I have had were handled promptly and thoroughly, so I feel very confident in the overall coverage and service from Embrace.

I have had a couple of different pet insurance plans over the years, but with Embrace I never have a single regret or complaint. Great customer service, clear breakdowns about what is covered and what isn't. My dog Griffin has the dental coverage on top of the regular pet insurance plan. And it is even easier, no copay just an amount cap. Only issue I had was getting my vet to send the information to Embrace, which was kinda funny that the couldn't follow the directions but hey it can't always go smoothly. Awesome insurance, I am never gonna switch.