Embrace | Pet Insurance Review

The customer service representatives are very knowledgeable and responsive via email to my questions about renewing my policy and claims I have submitted. I have the wellness plan (maximum $200) and the accident/illness plan (maximum $5,000, $500 deductible, 20% copay), and this renewal period I added the dental plan (maximum $400). There is no penalty to add and delete the dental plan from year to year as needed, which is nice. I just received notice that my recent accident claim has been processed and a reimbursement check is in the mail.

Embrace makes life easier for us ! Besides our poor little Yorkie being sick we did not want the worry of how we would pay the bills - Embrace is caring and concerned about our little man !! We always know that they are here for us !! The claims are taken are of immediately. I would highly recommend Embrace

It took a while to get reimbursed for a recent service but all in all everything went well. Previously things had gone more quickly but they explained to me that they were using a new program and it was taking longer to process claims.I thank you again for helping me with my Ziggy and Zoey!

I have had Embrace coverage (Wellness & Illness) since August of 2011 for my three dogs. Unfortunately I have had several experiences on different claims over the past 6+ months that I have had to call and follow up on. Eventually I do receive payment on the claim. The most recent incident was on two wellness claims that were submitted on February 17, 2012 I followed up on March 5, 2012 and finally received reimbursement on March 10, 2012. No explanation could really be given on way the claims had not been processed. I would recommend Embrace Pet Insurance for the coverage that they offer compared to other insurance companies, but I would caution anyone about the slow processing of claims.

They've paid all of my claims so far and paid close to the claimed amount. Some parts of the claims were not covered, but nothing major.