Embrace | Pet Insurance Review

Embrace has been a life saver for my best friend. After getting the insurance on her she ended up with bladder stones and needed surgery. Each claim was acknowledged with an email and then another email when the claim was settled letting me know a check was on its way. The customer service I receive from Embrace I wish I could get from every where. Thank you!

I have had good experiences with claims processing over the past 1.5 years. Good coverage for my maltipoo when he needed to be microchipped, neutered, vaccinated and his wellness puppy exams. My dog's insurance coverage activation was quick and I usually received my reimbursement check within a week after the confirmation email from the insurance claims representative. This year I made an appointment for my dog's wellness exam and 1 year vaccinations after receiving an email that his coverage was renewed. I hadn't looked at the fine print that said the exact date of the renewal coverage (Nov 5). Being in the medical industry myself I am more accustomed to insurance renewing on the 1st of the month so I had made an appointment on Nov 3. When I submitted the claim it was actually initially denied because the services were rendered 2 days before the renewal of the policy. I emailed back concerned that my claim was denied when I had already been notified about the policy renewal. The claims department was understanding and reimbursed me the entire claim. That to me is excellent customer service. They have assured me that they are reasonable and do care for my dog's medical needs. I appreciate that I feel that I am speaking to a person and not just another insurance company. Embrace is a great pet insurance and I highly recommend them.

I've had a couple of claims this year for my new puppy and they have all been handled in a professional manner with no problems. If I had a complaint, though, it was that it seemed to take a long time for processing. (I was told at one point that the claims system was being upgraded and that was the reason for the delay). But what happened today makes me willing to forget anything in the past. The service I got was exceptional. My puppy needed surgery for an eyelid defect. I had it precertified with Embrace, and they agreed to cover everything in accordance with my policy. The surgery was last week. I asked the vet to please submit the claim form promptly. Well, it took multiple phone calls and over a week to get the claim form from the vet. Ultimately, I had the vet fax the form to me and I sent it in to Embrace. The rep I had been talking to all week (asking if they got it yet) had been very helpful so far and I asked for a favor: given the added expenses around the holiday season and the cost of the surgery, I asked if they could somehow expedite the processing of the claim. He said they would try. TWO HOURS LATER, I got an email saying the claim had been approved and my reimbursement would be issued today!!! TWO HOURS!!!! I have never had such wonderful service from any sort of insurance provider, whether for pets or people. THANK YOU EMBRACE!

Embrace is a great insurance company. Prompt processing of my claim and communication via email throughout the process.Would recommend.

A friend of mine recommended Embrace to me, and after researching several other companies I decided that this were the company for me.When my dog was injured, I submitted the bill, and in no time at all a check was sent. They followed up to see that I recieved it, only to discover that it was missing, due to post office error. Another was issued with no delay, no hassle. Everyone I have dealt with at this company has been warm, helpful and friendly.