Embrace | Pet Insurance Review

I have been a customer of Embrace for two years and during that time I had the unfortunate occasion to need to take my Lab into the vet for 2 emergency visit. After the visits I was surprised to find that submitting my claim form to Embrace was fast, easy and the response from the claims dept. Was a totally positive experience. Embrace is the only Pet Insurance company that I have ever used but I can't imagine any other company being more accommodating. From the beginning you knew exactly what you were entitled to and that is exactly what you got from Embrace.

Took way too long to receive claim approval. good customer service though. Unsure as to why you are unable to view my scanned documents and have had to send via mail which is inconvenient.

My golden retriever had moist dematitis (hot spot) and otitis (ear infection)at the same time when we were away from home. I love that Embrace coverage applies to any vet. Although the reimbursement was a little slower than in the past, I was kept informed by e-mail so this was not a surprise. I appreciate a company like Embrace that is honest and communicates when there is any delay in processing claims. I received my check & even received a follow-up email to make sure I had received it. I love Embrace & highly recommend it. There is such piece of mind knowing that no matter where we go our dog is covered.

It has taken 2 days short of 2 months for our claim tobe acted on. I am not happy with the slowness in which claims are handled. One of the reasons we chose Embrace was that they advertised timely claim review. This has not been thecase

I recently found out that my service dog has a heart problem and sent in a claim for the visit with the cardiologist. I received my explaination of benefits quickly despite the 4th of July holiday and understand that my check was sent the same day. I've had Embrace insurance since 2008 and had some difficulties with earlier claims (new company with expanding claims department) but this one went just as it should have and when the cardiologist recommended some additional testing, I was pleased to be able to tell them to go ahead, knowing that I had insurance to help cover those costs!