Embrace | Pet Insurance Review

This company is SO busy that it takes months for them to process a claim. I guessing they have a staff of one for it to take so long! Also, everything falls under "pre-existing" condition so that the claim is refused. It's garbage. I'm extremely disappointed in this pet insurance. Apparently, I don't have a "Cadillac" plan that covers every single claim.

We've used Embrace for a year now for our 3 cats -- and highly recommend them. Our claims are covered quickly and completely and the communication with customer service is top notch. Terrific job; keep up the good work!

We've had Embrace insurance for over a year now for our puppy and recently renewed. He has gone through a lot in his life thus far and Embrace has been great. Highly recommend them to anyone with a pet. The claim process is quick, communications are helpful, information is accurate and all around a very professional operation. I wish my personal health insurance was this great!!

We got Embrace in 2009. Six months later, our 6-year old, Bagel, got unexpected and unexplained lymphoma. Embrace sorted out all the claims and made the process so easy to get reimbursed, which is what you need when everything is in trauma from a pet with a critical illnes or injury. During that period, Embrace employees working on the claims would ask about Bagel. When we lost her, they all sent sympathy e-mails. We have Embrace for two other dogs, and purchased the wellness adder. We cannot say enough about the great value, overall experience, and quick reimbursements. Top dog insurance - you need to choose Embrace.

While I was kept informed of the process, it took over a month to process this claim. There was only one charge and the amount was just applied to my deductible, so I'm not sure what the hold-up was with it.