Embrace | Pet Insurance Review

During a dental procedure (not covered) a problem was found that required a biospy and extensive blood work with rather inconclusive results but pointing to a hypesensitivty to unknown source (have since changed to hypo food)so in other words, her immune system is out of whack causing ulcers on the back of her throat. My issue is despite the vet diagnosis, Embrace was quick to attribute this to dental and thus not cover. My concern here is not the money but Embrace making its own diagnosis contrary to the vet (who is the professional) and says this is NOT dental related. As this may be an ongoing problem, until Embrace recognizes my vet's diagnosis, any future bills attributed to this condition will not be covered as the company continues to call it dental. If have been waiting weeks to hear back on whether they will recognize this condition correctly or not. It makes me question the validity of the insurance and the willingness of the company to listen to the vet. it makes me hesitant to recommend this insurance at this time. (Ironically the condition they are saying she has is a common condition with King Charles Spaniels...not her breed.)

This is a reasonable amount of turnover time. However it was a very simple claim that has been processed for us a couple of times before. I'm not sure if your turn around times for something major is adequateor not. Thsnks for improving though.

Quick payment was made for my young dogs prescription medicine which is necessary for his anemia (secondary to his kidney disease). This company has always been the best --- from coverage & quick claim processing & customer service.

I was very happy with the speed and ease with which I submitted and was reimbursed for my claims for my Lucy's ACL reconstruction. I was wary that some of the procedures/medications would not be covered, as insurance companies often disclose in "the fine print," but Embrace stuck to their word and I received back 100% of the costs I had expected/hoped to receive. The service team was also very accomodating in corresponding directly with the facility performing the work in order to obtain the itemized details. I hope Lucy lives out her years in good health but regardless I will continue to use Embrace for her duration.

So glad I choose Embrace Pet Insurance. Claim forms were very easy to complete. I received great communication by email after claims were received. Very quick processing and issuing of reimbursements. Follow up emails from Embrace to make sure I received my checks. Wish my own health care insurance was this efficient.