Embrace | Pet Insurance Review

I was very pleased with the customer service provided on the claim processing...with another claim still to be submitted I'm confident that too will be handled very well. Its a great relief to know the processing is handled so well. I get acknowledgement when the claim is received. Then they let me know it is being reviewed and how long to expect. And it was complete much quicker than expected - less than a week. EOB is easy to read, direct deposit is wonderful. The communication is kind and accurate and timely. Well done - it is appreciated.

This is the first time I have used any type of pet insurance, so when I had to file my first claim recently, I was a little nervous. Happily, Embrace worked exactly the way it was supposed to. I paid my annual deductible and 20% co-pay and Embrace paid the rest. What a relief! Also, having Embrace enabled me to go ahead and allow the vet to do a recommended blood test to rule out the possibility of our dog having a more serious illness. Without Embrace, I don't think we could have afforded to do right by our dog. Instead, we would have had to put off the blood test and waited it out, hoping that everything would turn out okay in the end. In short, Embrace was easy not only on our pockets but also on our minds!

We are new to pet insurance and Embrace answered all our questions promptly. Very imformative and caring, prompt service.

I pay $67 per month for coverage. When I took my German Shepherd in for an injury (dog was limping), the only thing covered was the nail trimming I got, as an after thought. I can put the money for premimums away myself and probably have a very large surplus at the end of a year. I'm very disapointed.

I just received an email from this great company! What a surprise. They reviewed a claim that I had on my Goldendoodle and her ear infection without my asking and found out they owed me an additional 51.00. Considering I had been with another insurance company prior to switching to Embrace 3 years ago that was a nightmare, this company has the most outstanding service and caring that I cannot say enough. Of all services that we pay for every day, I believe this is one of the best companies I have ever dealt with.