Embrace | Pet Insurance Review

We have been customers of Embrace for almost 2 years. Up until September 2013 we were completely satisfied. Our claims for both Wellness and medical were processed quickly and efficiently and generally had our claim satisfied within 7-10 days. However in September of 2013 the company switched to another provider and currently we have two submitted claims one for Wellness on 9/27/13 and one for medical on 9/30/13 as of this date we still have not received our reimbursement. A policy holder should not have to wait 30 days for a claim to be processed. We have pet insurance to ease the burden of out of pocket expenses. When it takes 30 days (or more) to receive refunds it does little to ease the burden. We will be exploring other insurance providers who offer a similar plan but with expedited claim reimbursement. The Villa’s Saratoga Springs, NY

When my family decided to get are Great Dane, Bella, as a puppy, I knew with big dogs come often times big problems. I never wanted to have to make a decision on the care of Bella based on money. After doing some research, I decided on Embrace and I am so happy I did!! Unfortunatly, in the four short years Bella has lived, she has had to endure two TPLO surguries as well as surgery for her stomach bloating. I know my dog is alive today because of Embrace. Their customer service is second to none. They do not nickle and dime the bill and they are very responsives. I cannot thank you enough and I talk to any pet owners who will listen about the benifits of insuring with Embrace. Once again, my family thanks you for standing behind your product through this difficult time with our beloved doggie, Bella!

Claim filed before I left the Vet's office. Professional contact within 24hrs. No surprises and deposits made directly to my checking account. Awesome and will continue to keep my pet insurance policy for my pair of Pembroke Welsh Corgis. Thank you Embrace

So happy that I found this insurance. The people that have worked with me since I enrolled have been nothing but amazing! Responded to my emails within 24 hours or less, validated my frustrations, and did everything they could to help me. If nothing else I feel better knowing that I have them looking out for my dog. Even though my claim was to early to get money back, my customer service rep got me 50+ dollars back almost immediately because of my wellness rewards. Enough said :)

Embrace has handled every claim that I've had with no problems. You can customize your plan to make your premiums higher or lower depending on what you choose and you can choose any vet that you want. I highly recommend Embrace.