Embrace | Pet Insurance Review

I have three cats they are all on embrace. So far it has been one thing after another with the preexisting claims. My cat went in for vomiting. They say it preexisting because it doctors notes she was vomiting before. i think that is BS because its like when you catch a virus or bacteria infection one year then catch it again its not preexisting it happens its symptom of something else. I understand if she had kidney failure or a heart condition. Another thing my cat is 13 and is not covered for illness she could live another ten years why not cover her.

Excellent service ! We submitted a claim for more than $2500. Embrace contacted our vet for additional information; never asked us to mail additional info. We concentrated on the recovery of our dog while Embrace took care of all the paper work. And Embrace mailed a check within two weeks! Very pleased.

I have just had my golden retriever puppy neutered, and I was "saving" my wellness dollars to use toward this claim. i submitted the claim, by fax, and in less than one week, heard back from customer service that my claim was covered for my annual dollar amount. My pup also got an infection, post op, unfortunately, and I was able to submit the medications under the wellness portion of the policy. I am very, very impressed with the customer service received by Embrace. They are always super courteous, answer my questions, and respond very promptly. I have already recommended them to several of my friends. In the past years, I have had other insurance, but did not receive the same efficient service as I am receiving with Embrace. Thank you!

I have been an Embrace customer for a few years and thankfully have not had any real medical events to deal with but all my claims have been processed with courtesy and in a timely fashion. We feel part of the Embrace family and the communications with the plan feel personal and exhibit interest in my dogs well being , which I consider a plus.I particularly love the wellness benefits- getting paid to keep your pet healthy,now that is a novelty!

Charley tore her ACL and had to have surgery that was $4200.00, we are so happy for Embrace and so glad that we have insured both of our dogs. The refund was approved quickly and is in the mail. It really gives piece of mind knowing that the dogs are covered and in the event they need major surgery or something costly Embrace has your back! Thank you!