Embrace | Pet Insurance Review

I bought a policy in June 2014 and have only had to make claims for Wellness visits so far. My cat is 9 and incredibly healthy. I'm very pleased with the customer service and the easy to understand contract. The first wellness claim that I had (flea medicine) was in September 2014 and it took a WHILE to get that pushed through. They were working on bettering their systems, they told me. Last week (March) I submitted a second Wellness claim (for routine blood work) and the reimbursement was in my bank account in literally 4 days. I was completely shocked (in a good way)! I'm leaving a 10 star rating for now until I can give a more rounded review as things progress with the company. I'm very interested to see how much the annual premiums actually increase upon renewal and how easy it will be to submit and be reimbursed for accident or illness claims. I do expect the premium to rise, of course, and if it is not a ridiculous amount then not only will I keep my policy but I'll add my other cat (4 year old) on there too.

Our dog needed to have CCL (knee) surgery. Embrace quickly reviewed, covered, and issued a check for the reimbursement. I appreciate the email correspondence at every step of the process. I recommended Embrace to a friend and she immediately switched to Embrace. The switch was not only based on a better rate but she, like I, love the customer service. I would highly recommend this company to all pet owners.

I used this company for a few years. I can't believe how bad they are now. I have several dogs insurance with them. They don't deny the claim but ask for info that they already have. They then close the claim. During this whole process, they don't notify me. I just looked online and it been happen several times. Another words, they loose records.... They use to be so good. They won't address the issue either.. Not getting contact correctly, loosing records and now not receding records..... Well that "not" receving records is an old story actually. Our vet faxed it one time 5 times....... I did as well... This time twice.. I am really think of switching dogs away form this company. I am so upset and disgusted by there tatics now. To be honest, it not by far the worst pet insurance company. There much worse companies out there.

I have been with this insurance company for a few years now. I am completely satisfied with the service for my pets. I have four pets insured. I will always remember when my Sugar passed, the out reach of sympathy from the associates was so warming in my time of grief. I would recommend this Embrace pet insurance anytime.

Our Chocolate Lab had a torn ACL. Thanks to having Embrace Insurance on our little girl we knew everything would be ok. The operation was going to cost $4200.00 and with our policy we were able to just book her surgery so she would no longer be in pain. The payment from Embrace came even before our first follow-up appointment. Keep up the good work. Embrace takes a large portion of the stress away.