Embrace | Pet Insurance Review

We have used another company PRIOR to Embrace and they always had an excuse or reason why they wouldn't cover something. Our vet mentioned Embrace to us and I was leery because of how much money we spent monthly with the previous company. I called Embrace to inquire. I was greeted by the nicest customer service representative and she explained everything. We signed our new puppy up and its been the BEST SERVICE AND COVERAGE EVER! We added another new puppy a year later and I am about to call and add our newest puppy. Embrace is awesome, easy to work with, and always concerned about your pet when you call in a claim.

I haven't put through enough claims to determine how I feel about the service overall, but we had a big problem with faxes not being received. My vet tried to fax the medical records 3 times and got so annoyed that she told me she won't handle the insurance forms with Embrace anymore. Staff has been pleasant though.

I have had Embrace for a few years, and this was the first year I had to use for illness. Claims were paid within a few days, Customer Service answered my questions clearly. Fell very at ease knowing I have this for my cats. Wellness benefit, makes the amount spent yearly worth it. Highly recommend!

I have been very happy with Embrace. I have 2 dogs registered with them and they have been so easy to work with. They came highly recommended to me and I would definitely recommend them to others.

It was so nice to have a little piece of mind when my dog suddenly became ill. I knew that we would not have to make any tough decisions about what we could or could not afford because we had this insurance. The claims process was extremely easy and clear. There was one short form my vet needed to complete, and we faxed the form along with the invoices directly to Embrace. I got an email notification quickly that the claim was being processed and that I could check in on it online. Within a few days, the claim was approved and a check was sent out. It was the easiest, most stress free process I could have asked for! I would definitely recommend Embrace pet insurance to other pet parents!