5
out of 5
POSTED: | BY: Jennifer
Happy
My little wiener dog got accidentally poisoned from eating something in the yard and she had to be rushed to the vet and then needed very expensive overnight emergency care. The claim process was easy and they paid fairly quickly.
I had an issue with their billing department on another occasion, and it requires several phone calls to get them to stop telling me I'd be canceled if I didn't pay EVEN THOUGH I had. They were very apologetic but they need to fix their billing software ASAP.