Embrace | Pet Insurance Review

Just got off the phone with Kara. I encourage senior leadership of this company to review audio. Absolutely No willingness to think outside the box. It was a straight "policy read" communication today. It was only AFTER I threatened to cancel not one but TWO revenue producing policies to your company that she stated that there was an appeal process for my situation. Unbelievable. My dog is 5 months old. Yet Kara seems to be ok with simply blanketing my situation with the standard " unfortunately / pre existing/ script". I did a lot of research before I became a paying customer to this company and unfortunately two policies do not seem to matter.

The services provided by the insurance are great! The customer service are always very responsible for people'needs. In addition, they are friendly and ver polite. It is a great service and I am very fortunate to have it.

We purchased Embrace for our puppy because we want him to be a part of our family for a long time. We submitted a claim for wellness at the same time we submitted his physical and it was paid immediately... No wait time as advertised. It was an easy process. I hope we never need to use this insurance other than for wellness but I am so glad that we have it just in case the unexpected happens. I feel confident that Hutch will be taken care of free of hassle.

I was terrified when my dog was diagnosed with intervertebral disc disease. I hated seeing my poor boy in pain and I also had to worry about how I could pay for all of the treatments. Embrace has been very helpful in reimbursing me very quickly. I was initially confused about the process, but I spoke to someone on the phone who was very patient and explained things very clearly to me. I appreciate Embrace and would recommend them to anyone with pets!

Customer Service is professional and knowledgeable. My 12 year old Chihuahua has not had any medical issues until recently. Embrace customer service was very helpful in answering my questions on completing the claim forms which was painless. My dog spent 3 days on IV fluids, several appointments before and after and a large portion of the costs were covered. I also submitted several months worth of invoices and the reimbursements came quickly. I would highly recommend Embrace Pet Insurance over any others.