Embrace | Pet Insurance Review

I had to cancel my previous pet insurance when they refused to cover any of the $1500 vet bill incurred when my dog (then a puppy) was poisoned. VPI cited a coding error on behalf of the Emergency Vet and I couldn't get either one to help me resolve the matter. Needless to say, I was pretty skeptical when looking for my next insurance. Embrace has been nothing but a breeze to work with. When my 8 yr old Golden got cancer, at first I was worried that they wouldn't cover this or that, but much to my pleasant surprise, they covered everything, no questions asked and I had a $100 deductible credit for having not met the deductible the past year or two. Every time I called, the representatives were helpful, kind and supportive. When my boy passed, they "lit a candle" on the irememberyou.org website one month for free. This was a touching gesture, but not as touching as the personalized card signed by five employees that I received after canceling my policy. This company is amazing. I will absolutely use them again once I get another fur baby.

Unfortunately our 3 y/o Rottweiler needed to have TPLO surgery. Embrace helped with all our needs & were very professional and extremely helpful with all aspects of our experience. We are very pleased to have them on our side & would recommend in a heartbeat!! Thanks for taking care of Morgan and making decisions on her care just a little easier! She is recovering well & we thank everyone!!

I have been an Embrace member for 7+ years and every time I file a claim, they are prompt and courteous. I love that they acknowledge when the claim was received and will let you know timing of reimbursement payment. It is easy and efficient. I am so pleased with their customer service and have recommended Embrace to my friends over the years and will continue to do so. Thank you!!

I love Embrace Insurance! The representatives on every level are very kind, thorough and professional, and they go out of their way to help you. In one case, too, I needed to be reimbursed very quickly, due to my fixed income, so I made a special request for them to expedite my numerous claims and they did! I don't know how Embrace makes every customer feel special, but I believe their excellent customer service- which adjusts to each client's needs- is a big part of the reason they're such a great company. Thank you, Embrace!

We've been with Embrace for more than three years. Some people believe that pet insurance is a waste of money. I must admit, we've had our dogs insured for about fifteen years and most of the time we just had routine health expenses. But we buy insurance for the big problems and one of our dogs developed congestive heart failure a few months ago. This is when insurance pays for itself! And for peace of mind! Embrace has been the best insurer for us by far.