2
out of 5
POSTED: | BY: Debbie
Challenging to get reimbursed!
Unfortunately I can't give a positive review. It was really challenging for me to get reimbursed for our medical costs, and required several phone calls from me and my vet to get the expenses covered. First of all, they considered bilateral ear infections that my poodle mix had over a year ago as a pre-existing condition for having a fox tail removed from her ear this summer, which caused an infection in her ear. Secondly, they misinterpreted my bill and thought I paid less than I actually did, and it took three phone calls to get the matter cleared up. In the end I feel like they questioned every charge and looked for ways to lower their payments. Guess I will be shopping around for a new plan next year.