Embrace | Pet Insurance Review

My lab-x tore his ACL this past summer and had TPLO surgery. After surgery, he had some complications that sent us back to the vet several times and to the ER once. All claims were paid quickly and exactly as stated in the policy. Embrace reps are helpful and quick to answer any questions I have. I recommend Embrace to all of my friends with pets.

When we got our puppy we wanted an insurance company that offered a variety of coverage but also had a good reputation for great customer service and timely paying claims. We chose Embrace and can say are extremely satisfied with our choice! The representatives are very friendly and willing to help. They answered all of my questions quickly and with great examples. We submitted our first claim and it was paid as promised. They even emailed me to make sure I received it! Absolutely impressed and very happy with Embrace :-)

Tanner had some kind of neurological episode: suddenly heavy salivating, vomiting and, by the time I could get him to my local vet 55 minutes later, he was unable to get up or to walk. 48 hours at the emergency vet hospital where they were unable to diagnose any toxic exposure but he responded to IV fluids. Claim submitted the Sunday I brought him home; claim approved around a week later and check arrived less than two weeks from the beginning of the whole event.

Embrace is consistently prompt with claim service and with any additional needs. Hands down, I will never use another pet insurance company!

I wasn't completely sold on the whole pet insurance thing and not having the best experience with health insurance was a little hesitant to get another insurance I was going to have to fight to get my claims covered. We have had two well visit claims and one medical claim. It was easy to file the forms, even though the first one I didn't get all the info included they helped me with everything I needed to get and paid promptly. On the medical claim, sent the info in, they reviewed and sent me a detailed statement on the coverage along with a check. Couldn't of been easier. I'm glad we got the insurance, now if I could just get Embrace to talk to the health insurance people and get them to understand what customer service should be like.