Embrace | Pet Insurance Review

Have only had wellness visits, thankfully, for our two Labs. Embrace has responded quickly and reimbursed us for those charges. Have yet to place a claim for an illness or injury but would expect same level of service.

Embrace was recommended to me and I am thoroughly satisfied with their customer service, coverage, and ease of claim submissions. I have had other pet insurance which was not bad but Embrace is definitely better.

I questioned a denial of a claim made in November. After sending additional information to Embrace my concern was resolved in a positive manner.

My older cat, Annie was on a dry food only diet and started to experience constipation and bloating. Vet gave her some fluids and some samples of both wet food and prescription gastro dry food to mix together and try at home. A few days later, I took her back. She was doing better, and it was decided to keep her on a high quality wet food mixed with the prescription dry. That dry food was expensive, but Embrace covered 80% of the costs! I was pleasantly surprised.

Embrace has been the best customer service experience we have ever dealt with, period. They are quick and efficient, extremely fair in their claims process, and overall the easiest part of managing major medicinal issues for our boxer boy. Our dog was 8 months old and diagnosed with Steroid Responsive Meningitis Arteritis. Without immediate care and months of medication, he would have died, but thanks to our vets, care credit and embrace, we have weathered the initial diagnosis and one relapse and still have a healthy, happy; typical boxer pup. The claims process is simple and the reimbursement process quick and easy. We were only denied one claim - for diarrhea, because we had seen the vet for diarrhea during the waiting period so it was deemed pre-existing. I don’t agree with that, but given their quickness to reimburse every other multi-thousand dollar claim, I can’t complain. The other WONDERFUL thing about embrace is they will not drop you for claims! Premium renewals and pricing are not based on whether or not you made claims, which means we have the security of having insurance for our dog even if he relapses again.