Embrace | Pet Insurance Review

Customer support was excellent aften an initial glitch with the rep who first spoke to me about the trial period vs new contract dates. After I sent in my claims, I very quickly received email responses. You can also follow your claim status online on their website.

Embrace has been there during Poppy's puppyhood. They exhibit a caring attitude toward both the client and the pet. Securing insurance from Embrace was the smartest pet decision we have ever made. Fantastic!

I, unfortunately, have a dog that has had some health problems the last 12 months. I have submitted about a dozen claims in that time and all of them have been handled professionally and quickly. I believe the claim review process at Embrace is very fair and, more importantly, transparent to me as a policyholder. I can see now why Embrace was so highly rated when I was looking for pet insurance policies two years ago.

We've had Zola Bear for nine months now and a few weeks ago she was diagnosed with a mass on her front paw that needed to be removed. Zola's well being is of the utmost important to us and we planned to go through with the procedure regardless of whether it was covered under her insurance. Embrace was there every step of the way and made the financial impact less of a burden. Much to my surprise Embrace lived up to their end of the agreement and we were only responsible for the $200 deductible and 20% of the bill. The bill was $1,131.50. Embrace sent me a check in the amount of $725.12. I'm still in shock over the payment we received from Embrace.

I just adopted my greyhound in March, and a friend suggested I get Embrace insurance, because he'd had great experiences with it. So I did. Later, my dog ate a PetShoppe brand "durable" (ha ha!) toy's tail and squeaker in less than 2 minutes I was away to get a yogurt from the fridge and return. Weeks later the squeaker had apparently lodged in her intestine, was causing problems and had to be removed costing more than $4000--Embrace staff were so helpful and responsive at every step of the way, AND a vet at the emergency clinic says he thinks Embrace is the best pet insurance--reasonable and responsive.