5
out of 5
POSTED: | BY: Jan
Wonderful Caring Company
My dog recently started to limp and after a visit with our vet we found out he tore his CCL and would most likely need a TPLO surgery. I was very happy to have insurance coverage for this expensive procedure ($3600) but was just so sad he had to have it done. When I called Embrace to ask if I needed a Pre-certification for surgery the lady who answered the phone could tell I was very upset. She spent the first few minutes of the phone call asking if I was ok and reassuring me. She was so sweet and made me feel so much better. Embrace paid my initial vet claim and the Surgeon consult for surgery very quickly- within 10 days I had a check. The surgeon decided to wait for surgery since his CCL was only a partial tear. So we haven't had surgery yet but if we do need to I am so happy that I have an insurance company like Embrace to help us through. I tell everyone I know about Embrace. They are fantastic and I will always cover my pets with them.