5
out of 5
POSTED: | BY: ann
Slow start, but a good outcome
I had a claim for an ACL repair on my young lab male. I ran into an issue with the Claims reviewer wanting "hand written" notes from my vet. My vet sent the file notes 4x and finally I took the printouts of exam notes from my vet's electronic recordkeeping system, circled the exam dates and notes, and resent them. Embrace finally processed my claim. My March claim was paid in May.