2
out of 5
POSTED: | BY: Todd
The insurance policy is unclear about what is covered and the verbage used in emails is misleading.
I took my dog in for his annual checkup, which I thought was covered. The exam was before the annual renewal of his policy. Ensure sent an email confirming that the visit was covered. I did not receive reimbursement for the claim, and inquired as to why. They said it is "covered, but you have maxed out the well check reimbursement for the year of your pet's policy." I realize as a former insurance defense attorney that there is a difference between "insured" and "covered". Their marketing is misleading and their language is imprecise.