Embrace | Pet Insurance Review

My dog, Dolce has been "Embraced" since March, 2016 and I'm so happy I switched from her previous pet insurance. Our claims have always been paid relatively quickly and we have received exactly the amount expected; and even if a mistake is made on the claim form, Embracers do their best to figure it out and correct it so that payment can be made in a timely manner. Whenever I've contacted Customer Service, whether by phone or email, I have always received accurate and timely responses--no matter how many questions I asked--and I tend to ask a lot! Nearly a year ago, Dolce was diagnosed with a bladder tumor, which, in the opinion of 2 veterinarians, would likely cause her demise within 4-6 months, but she is amazingly still with us! However, because both her age and condition are very slowly beginning to show related side effects, I am continuing to send in a lot of claims for her. But these claims are always paid promptly with no questions asked! Our original veterinarian's office used to send insurance claims in for its clients, but eventually some staff refused to do it so we were expected to do this ourselves. Being a senior citizen, at first I found using the "portal" a bit daunting, so saved up my claims and sent in several at once. I was just getting the hang of it, when I recently discovered your phone app and I must say it is ABSOLUTELY WONDERFUL AND SO EASY TO USE!!! Thank you for making submitting our claims a breeze--I can't begin to tell you how much I appreciate it!.

everybody I spoke on the phone at any given time was very helpful and kind. Originally have been told the claim will take about 2 weeks but recently have been told that there has been a " glitch " and after 27 days am still waiting for the claim to be settled which is rather hard on an oldie like me. but there is still hope and the associates have been most understanding.

I chose Embrace Pet Insurance over the others I found because it seemed to be more all inclusive and I found the pricing to be reasonable. I had to make a claim within the first month of service and was very pleased with the amount of time it took and especially the customer service I received.

Embrace was recommended by a friend whose cat had cancer. I am so grateful I signed up for pet insurance when I did, and should have done so sooner. Embrace has covered almost everything, from cancer treatment (surgery), to a (very expensive) emergency overnight stay at the vet. My only complaint is the pre-existing condition assessment based on some very old issues my cat had when I first adopted him. Otherwise, I’ve been amazed at how easy and quick the claims process has been.

I am new to Embrace and so far I am very satisfied with the turn around of claims and prompt responses to emails. I would recommend them.