Embrace | Pet Insurance Review

Using Embrace has been a GREAT experience! All instructions are easy to follow and the plans are very clear as to what they cover. I liked being able to pick my options and to see the costs, so I could make an informed decision. It was super easy to submit claims. We were notified of the claim's status throughout the process. We have multiple pets covered and filing claims for both at the same time is simple as well. THANK YOU!

I've been a customer now for 6 months and from what I can tell Embrace will do everything they can to not cover any claim by trying to find any pre-existing conditions. For example in my case because my puppy had a short diarrhea episode when it was 10 weeks old a claim was recently denied when going to the ER after she ingested some moss, rocks, dirt, and wood. The only think Embrace latched on in the recent incident was that my puppy had diarrhea "again" and therefore diarrhea became "a pre-existing condition" and the claim was denied and expenses not covered. As an Embrace customer I understand the need for Embrace to vet the claims and make sure they're valid before reimbursing some of them. At the same time Vet hospitals don't have a lot of time to provide lengthy explanations on the Claim forms which leaves too much room for your adjusters to flat out deny and close the claims. There should be a policy to give YOUR CUSTOMERS the benefit of the doubt by asking to provide more information. We're your customers and it would seem logical that you want to help us instead of making it obvious all you want to help is YOUR BOTTOM LINE and YOUR SHAREHOLDERS.

I cant say enough good about Embrace, it was the best choice. Coverage is awesome, customer service is above and beyond.

I have never used pet insurance before so I needed to be walked through the process. Embrace Pet Insurance was wonderful. All my questions were answered and my agent was kind and patient. The contact I had was a breeze and this was during the quarantine. Thank you for being there during this time.

I spoke with 'Karen,' who was so professional and knowledgeable about helping me get my puppy's first scheduled vet visit during the necessary time frame for the vet to complete the Orthopedic Report Card. I was able to get my puppy's visit rescheduled two days earlier because of Karen's assistance, and I really appreciate the MyEmbrace Contact Center Staff being fully trained and such wonderful Brand Ambassadors for such a truly wonderful Pet Insurance Product (and I researched MANY prior to making my final choice!), Thank you, Karen and Embrace!