Embrace | Pet Insurance Review

Initial call to Customer Service re: unexpected increase in Annual Premium. Representative courteous & professional but unable to address all my concerns. Requested to speak with a Manager. Informed I would receive a call back from a Manager within 24 hours. I indeed received a call back. Manager was very patient with me and listened to all my concerns. Manager inquired if there was anything company could do to improve their Customer Service response and I made some recommendations which he sincerely accepted. Manager then explained rationale for premium increase & apologized for any upset I may have experienced. Manager took an impressive amount of time to remain on the phone with me until I felt “heard”. Manager additionally reviewed claims process for my future reference. Commendable Customer Service Recovery appreciated.

I have had Embrace insurance for 4 of my pets, over the past 7 years. They are thorough in their records review, to ensure claims are accurate (which I appreciate to keep costs down for the customer), but once your claims have been verified, they explain everything well and make payments quickly.

Great insurance. Easy to submit claims online.

Keeping in mind I have not yet filed a claim! The Customer Service was Excellent and helpful and the process was easy and stress free. I am waiting on a review of health history (for pre-existing conditions) and a Vet Report to shorten the Orthopedics waiting period. I will let you know when I have received that information or actually need to file a claim.

On the whole, I’m not sold on the pet insurance thing, as my rates have increased substantially every year, even on my pets with no claims. I think the better investment is just to save for emergencies. That being said I got this on my new healthy rescue dog, for coverage of big catastrophic kinds of things. This year, he started having mysterious pain which has led us to several specialists, imaging appointments, and many meds, and embrace has been fair and prompt in covering all of the claims. I read many horror stories, so I was worried, but they have thus far paid all of the claims that are part of my dogs policy.