Embrace | Pet Insurance Review

Our experience with Embrace Insurance has been very positive. Our dog had one emergency surgery and two other covered surgeries, and they paid the amount stated in the policy. We felt very lucky to have gotten insurance when our almost seven year-old Doberman was very young. The only reason they did not get five stars is that they do raise the premium every year depending on the dog type and age. However, we feel this is fair.

This company has been wonderful! They are easy to work with- emails are answered quickly and thoroughly, claims are paid very promptly, submitting a claim online is super easy. They were so compassionate when one of my dogs passed away and if I hadn't already spent all his allocated wellness costs, they would have covered part of his after care. I can't say enough great things about them

Embrace is very convenient to complete a claim and their response time is phenomenal! Thanks!

Submitted a claim on 1/10. Received a message on 1/17 on the app that they reviewed my claim and that they requested medical info from Vet. I checked with vet on 1/20 and they had not received anything from Embrace. I sent email to Embrace on 1/24 asking when they sent it. On 1/28 I got a note saying they were going to have to request the info. I called Cust service on 1/30 and they said they didn’t send email request until 1/28 and it could take 30 days from receiving info from vet to settle the claim. I called vet on 1/30 and they still had not received the request from Embrace. The vet was going to call them. I’m very dissatisfied with what was a lousy customer service experience! We’ll see how long it actually takes to settle the claim! I expected much better!!

The representative was patient and quite helpful.