Embrace | Pet Insurance Review

I sent in a set of claims 29 days ago. 1 of the claims was processed and approved in 14 days. All other claims are still waiting for review. I'm told it takes up to 30 business days to review after receipt of medical history etc. So, by my math, 4 weeks so far and possibly up to another 6 weeks for review of the other claims. I am new to embrace, but I have used other per insurance companies in the past. In comparison, Embrace appears to be either the most thorough pet insurer or they may be understaffed to process claims in a timeline comparable to other pet insurers. My advice to anyone considering Embrace is to accept that time to process claims may be lengthy. I am still waiting for the outcomes of my claims. This review is factual as to my knowledge. I would not be writing this review at this time other than because I received a request to do so from Embrace themselves. I would have preferred to provide a proper review upon completion of processing of the claims submitted. At this point it is not clear what is happening other than the limited information shared to date as noted above saying it could take another 30 business days (that's another 6 weeks following the first 4 weeks and counting). I look forward to the outcome of my submitted claims.

Embrace Pet Insurance is awesome! We are so glad we have pet insurance on our 2 cats because they have needed medical care quite a number of times in the past 5 years. They have saved us hundreds, actually probably thousands of dollars and Embrace keeps making things easier to submit a claim, for example: you only need the diagnosis and not the doctor's notes, and now they have direct deposit to get your refund fast and without hassle! Their website is also easy to use. I would highly recommend this pet insurance company for any pet owners.

When my beloved fur baby passed, Embrace made the transition to filing claims, canceling his policy, etc, as smooth and as quick as possible. The condolence card was a soft touch as well. Thank you!

Excellent customer service

Always prompt response