Embrace | Pet Insurance Review

I love that with Embrace you only have to meet your deductible once per year, and then you are covered. My dog had quite a few unforeseen issues this year, and if I didn’t have this insurance, I would have had to make some tough choices that would’ve been very stressful and emotional.

Beyond disappointing as a USAA customer it’s over a week now and today alone 20 emails asking for the EXACT SAME reports from multiple embrace employees when will this stop or am I being flooded since they forgot it’s critical care one hospital visit and an excuse not to pay. Please treat customers better and pay out.

Embrace insurance is doing their job very well. This has been the first experience in filing a claim and the transaction is going very well. Telephone representatives have been very helpful and polite as would be expected. An outstanding experience to date.

Excellent , been with them for about 10 years now and never had 1 problem . Thank you embrace and they also care about your pets and the have there own pets in the office :)

For the past year we have been extremely happy with our Embrace Pet Insurance. As a family with six cats, we were impressed with how quickly Embrace responded to emergencies once the initial claim is processed. When our beloved cat Rutabaga died, we were reimbursed nearly $9,000 of what turned out to be his end of life coverage fairly rapidly. Unfortunately, our experience renewing our insurance has not been similarly pleasant. We were shocked to find our policy had increased from $80 to $113 per month for 5 cats. The only claim we made (that was covered) was Rutabaga's inoperable tumor. We have spoken to customer service twice about this, and no one was receptive to our complaint – probably because it is obvious that we’d be on the hook for new pre-existing conditions if we were to change insurance providers. We strongly recommend thinking carefully about who you get your pet insurance from. The last thing we expected was our other cats’ premiums would increase so much after losing our Rutabaga.