Embrace | Pet Insurance Review

I am a brand new client and to the world of pet insurance. After purchasing a new puppy I wanted to get insurance since my last pup went through expensive arthritis and cancer issues her last couple years. So far a terrible experience with Embrace since February 1. Filled out all the paperwork including vet medical history. My vet filled out and signed the orthopedic report. There are zero issues health wise with my pup, but Embrace continues to reject the paperwork. They are requiring revised paperwork and an additional office visit at my expense just to satisfy their needs. Claims department sent a nasty email stating we are at a standstill with coverage even though I have no claims. Their customer service department keeps transferring me to other departments only to get disconnected and having to start all over again with my story and required follow up. I’ve invested many stressful hours only to have them come back weeks later saying the forms sent in will not suffice. They promised to call my vet and request them to print out a revised medical history only to find out they did not follow up. It just should not be this difficult to get pet insurance for a young pup and unacceptable that I paid in advance over $1,000 only to find out he is not covered. Considering cancelling and moving to another company. They are also closed weekends. Embrace-You need to treat your customers better!

They required ALL medical records before making a decision. Despite giving the record they still wanted more. Took over a month for the decision.

It was difficult to discover exactly what the claims examiner needed to process the claim. We submitted ALL the documentation we had and still received multiple emails claiming they needed more information.,

My rating is based on the ease of filing claims and communicating with representatives. It is helpful to have the insurance for my fur babies and the app is a simple way to file claims

It was very easy to file