Embrace | Pet Insurance Review

We have been to multiple specialists over the past 2 years with our Lab mix for different issues. We have not had one claim denied or questioned. That has been true since our first Lab in 2011! Most recently there was a mixup with an invoice that ended up being a duplicate claim and we were being reimbursed twice. I called Embrace as soon as I received an email saying the bill was being covered again. I wanted to be honest with them about it and Sarah was able to look into it and figure out what needed to be done right away. Submitting claims through their app has made the whole process so easy. I tell everyone that pet insurance is important to sign up for as soon as they get a dog. Of course, I recommend Embrace to them and a number of friends have done so!

It took about a month to process my first claim, which seems like a long time. It also took an hour of being in hold to speak with anyone. Customer service was very helpful. I cannot open the document which breaks down explanation of what they covered, but it did cover most of my claim.

I just love the way Embrace handles a claim ASAP. I cannot be more happier … It is such a relief knowing that I have pet insurance to cover my dogs expenses!.. after researching with other pet insurances, Embrace, at the best prices, and covered more than other insurances did I am very pleased!

This was one of the worst experiences I’ve had with Embrace. My dog recently received an X-ray for $871.82 embrace refunded me $250 from my wellness and not the full $871.82 even though my policy covers X-rays. No one has yet to follow up to correct this.

7+ year member. My terrier recently was exposed to lawn pesticides causing 5 days of vomiting & diarrhea. The vet quickly diagnosed; claim was uploaded & processed in 3-4 business days. Our plan is bundled with an additional wellness option. (Great Perk) The customer service & claims reimbursement are quick and easy, 100%satisfaction guaranteed!