5
out of 5
POSTED: | BY: Naz P.
Excellent customer service and compassionate organization
I've been an Embrace customer for over 10 years. It has been a lifesaver, especially during the difficult times I've had with some of my dogs who developed serious illnesses. Not once had my claims been denied and unlike other pet insurance companies that would drop their customers suddenly, Embrace has proven to be a reliable/compassionate company that values its customers. Twice now that we've maxed, or close to maxed out, our annual limit.
Just this month, I lost my little sunshine, Casey. The last two months have been very difficult, with multiple trips to the emergency vet and 2 hospitalizations. While it can't take away Casey's loss, it is a relief to know that I won't have to shoulder the burden of all the expenses on my own. Embrace has been prompt in reimbursing my claims and has even done their best to help maximize what I could get back from a dental procedure that she had just 2 months ago. Their customer service has always been very helpful and friendly.
To those who are on the fence about getting a pet insurance or say that it's best to put the money aside in a savings account instead of paying for a monthly insurance premium, imagine having to shell out over $6k for one hospitalization and knowing that you are shouldering all that expense on your own. I can't recommend Embrace enough. Life is already stressful without worrying whether you can afford to save the life of a loved one.
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