Embrace | Pet Insurance Review

I was happy with Embrace until my monthly fee doubled this year. I was told it was the increase in cost for pet care. There had been an increase every year that was mostly reasonable however I found it interesting that the cost doubled right after a year where I had used the policy more.

The process to submit a claim was easy, my first time. Now I will wait to see how long before I hear anything.

What is going on with Embrace?!? I have been a loyal customer since 2013 and have previously recommended this company to many others. Recent denial of claim on new puppy asking for information before she was born and from vet that my previous deceased dog went to years ago. Now system refusing to upload documents and holding for hour with no one answering the phone!!!!!!!!!!!!!!!!!!!

I've been an Embrace customer for over 10 years. It has been a lifesaver, especially during the difficult times I've had with some of my dogs who developed serious illnesses. Not once had my claims been denied and unlike other pet insurance companies that would drop their customers suddenly, Embrace has proven to be a reliable/compassionate company that values its customers. Twice now that we've maxed, or close to maxed out, our annual limit. Just this month, I lost my little sunshine, Casey. The last two months have been very difficult, with multiple trips to the emergency vet and 2 hospitalizations. While it can't take away Casey's loss, it is a relief to know that I won't have to shoulder the burden of all the expenses on my own. Embrace has been prompt in reimbursing my claims and has even done their best to help maximize what I could get back from a dental procedure that she had just 2 months ago. Their customer service has always been very helpful and friendly. To those who are on the fence about getting a pet insurance or say that it's best to put the money aside in a savings account instead of paying for a monthly insurance premium, imagine having to shell out over $6k for one hospitalization and knowing that you are shouldering all that expense on your own. I can't recommend Embrace enough. Life is already stressful without worrying whether you can afford to save the life of a loved one.

Embrace has been a life saver. We signed our dogs up as puppies. No matter the issue... allergy meds, urgent care visits etc, Embrace always comes through. The online claim submission process is super simple and straightforward. I recommend this insurance to everyone.